PIKEPASS FAQs


PIKEPASS Sticker

PIKEPASS Stickers are permanently mounted to windshields and have a very high accuracy for reads when mounted properly. If the windshield or microchip in the PIKEPASS is not damaged the PIKEPASS Sticker can last the life of the vehicle.
You have four options: (1) Call the Customer Service Center at 1-800-745-3727 (2) Stop by one of the three full service stores in Oklahoma City or Tulsa (3) Go to one of our Limited Service Facility partners around the state (4) Set up and use an online account through pikepass.com.
There are currently no fees for the PIKEPASS Sticker. However, there is a $25 fee for the PIKEPASS Portable.
No. It must be mounted directly to the glass windshield to ensure it will read throughout the turnpike system. The windshield acts as an antenna.
For most vehicles, refer to our “mounting instructions”. The PIKEPASS Sticker must be mounted correctly and directly to the windshield to ensure it will read properly throughout the system.

Certain vehicles have windshields that are not suited for PIKEPASS Stickers. See our Problem Windshield List.
The microchip technology will be damaged if the PIKEPASS Sticker is bent. In addition, peeling the PIKEPASS Sticker from the windshield will also cause damage. If you damage it during installation, please contact us for a replacement.
Contact us immediately so it can be deactivated and a replacement PIKEPASS Sticker issued.
Yes. However, the PIKEPASS Sticker must be activated prior to use. Contact the Customer Service Center at 1-800-745-3727 and provide the PIKEPASS Sticker number along with the vehicle license plate so that both can be added to your account. You will need to open a PIKEPASS account if you do not have one.
You have two options after confirming the transponder number printed on the Sticker:

  1. Contact the Customer Service Center at 1-800-745-3727 as soon as possible during business hours to deactivate it.
  2. Login to your PIKEPASS Online account. “Remove” it by using the EDIT function under
    PIKEPASS>View My Transponders>Transponder/Vehicle Information>Primary Vehicles Grid.
NOTE: Even if you peel a Sticker transponder off the windshield after selling or trading the vehicle, you must do one of the above to prevent possible License Plate tolls from being charged to your account.
Yes, if you do not want to use a PIKEPASS Sticker, you may choose to use a PIKEPASS Portable. There is a one-time $25 fee. The Portable uses the same new technology as the Sticker and can be moved between vehicles of the same class that are listed on the account.
You can still use a PIKEPASS Sticker. Contact the Customer Service Center at 1-800-745-3727 before and after your trip. If you did not make the class change on your account prior to traveling, you should stop at an attended toll booth on the turnpike(s). A toll collector can make the change for you for that (one way) trip. Another option is to pay the $25 fee for a Portable for the regular vehicle class, and we will not charge you the fee for the second one with the higher class for use when towing a trailer.
No. A PIKEPASS Portable must be used for motorcycles. PIKEPASS Stickers will only work properly when mounted on glass windshields. There is no fee for Portables used for motorcycles.

All PIKEPASSes

PIKEPASS use provides totally automated electronic tolling and non-stop turnpike travel. PIKEPASS customers receive an average 5% savings off the posted cash rate for tolls. In addition, PIKEPASS customers with 20 or more qualifying toll transactions per month, per PIKEPASS tag, receive an additional 5% credit to their accounts with our Volume Discount Program.
You can have a PIKEPASS or Interoperable Transponder for every vehicle. An additional account replenishment amount will be required for every 5. If more than 15, the account replenish amount will be increased to that of a commercial account.
A transaction displayed in bold with a * to the left of the Entry or Exit Plaza name indicates a System Matched Transaction or Violation Toll where the PIKEPASS was not properly read at both the entry and exit locations. The entry or exit plaza displayed with the * identifies the location the system used to calculate the toll charge. System Matched Transactions are calculated at PIKEPASS toll rates and Violation Tolls are calculated at CASH toll rates. These occurrences may be caused by improper mounting of the PIKEPASS, vehicle restrictions, the equipment itself or other factors and can result in incorrect toll charges. A transaction displayed in bold with a ^ to the left of the Turnpike name indicates that OTA turnpike vehicle identification equipment has identified a vehicle classification (axle count) for the specific toll transaction different from that reflected in your customer records and can result in incorrect toll charges. If you believe you were charged incorrectly, please contact the PIKEPASS Customer Service Center for assistance within 30 days of the Statement Delivery Date.
Yes. In some situations it may be better for you to keep both accounts. However, it is recommended you call PIKEPASS Customer Service at 1-800-PIKEPAS (1-800-745-3727) to determine if one or two accounts work best to address your needs and driving situation. Even if you have separate accounts, you should only use a single transponder per vehicle to minimize the risk of double billing and other toll and parking transaction issues.

Account Information

Existing customers may open an online account where you can update vehicle or account information, make payments, and other activities. You can elect to have statements sent to you via email which you can view, save and print at any time. This is a much more timely and convenient way to manage your account and receive statements. To get started simply click on “Home” at the top of this page and follow the instructions.
Call our Customer Service Center at 1-800-745-3727 during business hours to unlock your online account.

Violation Information

Follow the instructions that were sent with the toll evasion notice. If you still have questions, please call the PIKEPASS Enforcement Branch directly at 1-877-774-9569 (toll free).
Follow the instructions that were sent with the toll evasion notice or contact PIKEPASS Customer Service Center at 1-800-745-3727 for immediate assistance to resolve the problem.
 

Interoperability

Interoperability allows a customer to use their transponder for travel on other Toll Agencies’ roads. The tolls will be billed to the customer’s PIKEPASS account as long as your account maintains a positive balance and Interoperability has been selected.
Currently you can use your PIKEPASS transponder at the following Toll Agencies:
No. At this time only the NTTA Sticker TollTag transponder will work for Dallas/Ft. Worth or Love Field Airport parking.

No, the Oklahoma Turnpike Authority’s PIKEPASS system will only work with NTTA’s newer Sticker TollTag transponder. Customers with a sticker type NTTA TollTag transponder can use Oklahoma toll roads at the same discounted rate PIKEPASS customers receive.

To replace older NTTA Hard-Case or License Plate Mount transponders with new sticker type TollTag transponders free of charge stop by one of the NTTA TollTag stores, visit the NTTA website at www.ntta.org or call NTTA Customer Service at 1-972-818-NTTA (1-972-818-6882).

Yes. In some situations it may be better for you to keep both accounts. However, it is recommended you call PIKEPASS Customer Service at 1-800-PIKEPAS (1-800-745-3727) to determine if one or two accounts work best to address your needs and driving situation. Even if you have separate accounts, you should only use a single transponder per vehicle to minimize the risk of double billing and other toll and parking transaction issues.
No. To minimize the risk of double billing and other toll and parking transaction issues it is strongly recommended you only use a single transponder per vehicle. Please call PIKEPASS Customer Service at 1-800-PIKEPAS (1-800-745-3727) to assist you in determining which transponder you should remove.
Yes. As you travel on other Toll Agencies’ toll roads, the vehicle will be automatically classified, according to the total axle count, and the appropriate toll will be charged.

NTTA sends ZipCash invoices to Vehicle Owners that travel on NTTA toll roads but do not have a valid NTTA TollTag account or an interoperable PIKEPASS account.

If you received a NTTA ZipCash invoice and you had either a valid PIKEPASS or a valid NTTA TollTag properly mounted in your vehicle during the travel you will need to:

  1. If you were using a PIKEPASS, please contact PIKEPASS Customer Service at 1-800-PIKEPAS (1-800-745-3727) or visit one of our Store locations for assistance in determining possible problems with your PIKEPASS or to ensure your License Plate information is accurate.
  2. If you were using a NTTA TollTag, please contact NTTA Customer Service at 1-972- 818-NTTA (1-972- 818-6882) for assistance in determining possible problems with your NTTA TollTag.

To pay your ZipCash invoice visit the NTTA website at www.ntta.org or call NTTA Customer Service at 1-972- 818-NTTA (1-972- 818-6882).

Questions about toll charges for Kansas travel should be directed to K-TAG Customer Service at 1-800-USE-KTAG (1-800-873-5824). Likewise, if you maintain a K-TAG account, questions about toll charges for Oklahoma travel should be directed to PIKEPASS Customer Service at 1-800-PIKEPAS (1-800-745-3727).
For questions about OTA history, please click here
For questions about payment/dismiss violations, please click here
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